# Troubleshooting

> What to do when Splot doesn't connect, doesn't appear in a chat, or uses the wrong account.

## Adding Splot fails

Check that the address is exactly `https://app.splot.health/mcp`. In Claude, the Free plan allows one custom connector, and on Team and Enterprise plans a workspace owner adds it. In ChatGPT, custom apps need Plus or Pro and Developer mode turned on.

## Splot isn't used in a chat

In Claude, turn Splot on in **+** → **Connectors** for that chat. In ChatGPT, start a new chat, choose **Developer mode** from the **+** menu and select Splot. Then ask again, naming Splot if needed: "Log this in Splot".

## Your assistant says you need to agree first

Splot needs your agreement to how it handles health information before anything can be saved. Open the Splot app, or [app.splot.health/account](https://app.splot.health/account), confirm both statements, then ask again.

## The wrong Splot account is connected

Ask "Which Splot account is connected?". To switch, disconnect Splot, connect it again, and choose **Use a different account** on Splot's sign-in page.

## A meal didn't appear

Your assistant should say a meal is saved only once Splot confirms it. Ask it to read that day's meals: if the meal isn't there, it wasn't saved, and it can try again.

## Still stuck

Email [support@splot.health](mailto:support@splot.health) with your assistant's name and what you tried.