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Troubleshooting

What to do when Splot doesn't connect, doesn't appear in a chat, or uses the wrong account.

Check that the address is exactly https://app.splot.health/mcp. In Claude, the Free plan allows one custom connector, and on Team and Enterprise plans a workspace owner adds it. In ChatGPT, custom apps need Plus or Pro and Developer mode turned on.

In Claude, turn Splot on in + → Connectors for that chat. In ChatGPT, start a new chat, choose Developer mode from the + menu and select Splot. Then ask again, naming Splot if needed: “Log this in Splot”.

Your assistant says you need to agree first

Section titled “Your assistant says you need to agree first”

Splot needs your agreement to how it handles health information before anything can be saved. Open the Splot app, or app.splot.health/account, confirm both statements, then ask again.

Ask “Which Splot account is connected?”. To switch, disconnect Splot, connect it again, and choose Use a different account on Splot’s sign-in page.

Your assistant should say a meal is saved only once Splot confirms it. Ask it to read that day’s meals: if the meal isn’t there, it wasn’t saved, and it can try again.

Email support@splot.health with your assistant’s name and what you tried.

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